Field Service Technician
Kent, WA
Salary Range: $60,000-$100,000,
depending upon experience
REQUIREMENTS
QUALIFICATIONS & EDUCATIONAL REQUIREMENTS
Candidates are preferred, although not required, to have a bachelor’s degree or beyond.
Candidates should be proficient in the following skills:
Ability to troubleshoot, test, and program lighting control equipment
Ability to work flexible shifts to adapt to construction work schedules [typical hours are 0700-1600, Monday-Friday]
Familiarity with programming software and applications for commercial lighting controls systems
Understanding of basic electricity and how to wire lighting controls in order to provide guidance for installers
Ability to read and understand construction drawings and documents
Must be punctual
Experience with Bluebeam or other PDF markup tools
PREFERRED SKILLS
Technical degree or certifications
Proven field service experience
Experience with installation of commercial lighting controls
JOB DESCRIPTION
ROLE & RESPONSIBILITIES
Responsibilities include, but are not limited to, the following:
Provide programming and startup services for lighting control systems
Provide excellent customer support
Coordinate with and assist the installing contractors throughout the life of a project
Provide remote support and programming as required
Diagnose errors or technical problems and determine appropriate solutions
Produce prompt and detailed daily work logs
Cooperate and communicate with the Field Service Scheduler to manage schedule and appointments
Collaborate with PLS team members as needed to supply solutions for projects
Comprehend customer requirements and provide proper recommendations and solutions
Provide training for contractors, facilities maintenance, and end-users
Build positive relationships with customers
Some out of state travel for factory training required